The products are delivered exclusively through courier in India from Mumbai.
To find out if your order has been shipped, log in your user profile on our website and check the order status concerning your purchase.
Upon shipping, we automatically send you the courier tracking number at the email address that you provided during registration. If you don’t find the email, please check the spam box.
If you don’t receive your order within 48 hours from receiving the email with the tracking number, please contact our Customer Service.
Yes, just indicate where you want to receive the goods in the specific ‘’SHIPPING ADDRESS’’ form.
Yes, anytime. If the package has been pre-paid, you will be reimbursed the cost incurred as soon as the package will be returned to us. Please notify our Customer Service.
In case your order is lost by the courier, just contact our Customer Service to be assisted on this matter.
In case the package being delivered is not intact (meaning it is damaged, altered or open), please notify the courier who is delivering the package and sign the delivery note, adding ‘’with reservation’’. In case this situation occurs, please notify the event via fax or email at the courier's local office, forwarding the email for our knowledge, to our Customer Service.
If you receive a product other than the one purchased in the order form, we will replace the wrong product with the correct one. Simply contact and notify us within 10 days from the date of the order.
Freddy replaces faulty products free of charge for all customers: in this case, fill out the return form available in your user account.
In case the shipping is incomplete, please contact and notify our Customer Service.